What materials are used in BOINK! products?
Our products are made from high-quality, food-grade stainless steel, BPA-free plastics, and silicone. All materials are rigorously tested for safety and durability.
How long will my drink stay hot or cold?
Our vacuum-insulated bottles can keep drinks hot for up to 12 hours and cold for up to 24 hours, depending on the model and external conditions.
Are BOINK! products leak-proof?
Yes, all our bottles and tumblers feature leak-proof designs when the lid is properly closed. However, they should be kept upright in bags to prevent accidental opening.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to check your order status.
What shipping options are available?
We offer standard shipping (3-5 business days), express shipping (1-2 business days), and international shipping to select countries. Shipping times and costs vary by location.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50 within mainland China. International and express shipping options are available at an additional cost.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our customer service team to initiate a return.
How do I return a product?
To return a product, please contact our customer service team with your order number and reason for return. We'll provide you with a return shipping label and instructions.
What is covered under warranty?
Our products come with a 2-year limited warranty that covers manufacturing defects. Normal wear and tear, accidental damage, or improper use are not covered.
